Monday, September 29, 2008

Urgent job openings for Knowledge Management professionals in Bangalore

Company: US Technologies (Visit for more details)

Experience: 2 - 5 years

Work Location: Bangalore

Roles & Responsibilities:

  • Exposure to Knowledge Management tool Knova/any other KM tool
  • Review solutions and ensure they are ready to be published.
  • Provide training on Knowledge tool (KNOVA) and processes to Service Desk and Workflow owners
  • Respond to feedback from customers on Self Help once in place
  • Modify or create new solutions from customer feedback.
  • Dispatch solutions to the appropriate work queue.
  • Performs each of the approval steps before publishing.
  • Approval process includes:
  • Valid solution and not duplicate of existing solution
  • Check for proper content
  • Validate that solution is written for a novice/appropriate audience
  • Check for proper spelling and grammar
  • Check for proper formatting (correct fonts, steps numbered, use of font color, etc)
  • Reporting from Knowledge Tool (KNOVA)
  • Work with Workflow owners to supply documents that need updated or archived
  • Creating Self Help links to work with OSCAR II

APPLY: IF interested, send your updated resume immediately to Preethi at xsquaresolution dot com along with following details:

  • Current CTC
  • Expected CTC
  • Notice Period