Job opening for Customer Service Representative in Mumbai Call Center

Position: Customer Service Representative

Company: Reputed Call Center in Mumbai

Location: Malad, Mumbai

Qualifications: Diploma in Electronics and Electrical

Tasks and Responsibilities:

1. Handling of general customer inquiries
2. Preparation and follow-up of quotations for standard business transactions according to the instructions of the service team (offer / service contract preparation
3. Order Management - from entering incoming orders into the ERP system (e.g. SAP) up to invoicing:

- Order entry, verify order / quote / delivery time

- Order status monitoring automatically informing the service team of any foreseeable change in delivery time

- Coordination of installations ith logistic service provider and service team

- Invoicing (service)

- Support collection of accounts receivable

- Local product handling, purchasing and logistic coordination

4. Maintenance / Service contract administration (e.g. scheduling)
5. Handling of returned goods in case of in-house repair
6. Administration and follow-up of service reports
7. Scheduling of customer visits
8. Preparation of customer documentation
9. Logistic and purchasing tasks, local product handling
10. Inventory management

Other requirements:

• Female candidates only…
• Should have good communication skills and should have Technical Knowledge

APPLY: If interested, send your updated CV immediately to bharti at gennex dot biz along with your current CTC and expected CTC.